All design are subject to change                                                                                                 .

Oncore Audio warrants its products to be free from defects in material and workmanship for a period of One year from the date of shipment within North America.

If you believe any ONCORE Audio product that you have purchased has a defect in material or workmanship or has failed during normal use within the warranty period, please contact ONCORE at 626-465-3383 for assistance.

Upon inspection by ONCORE Audio, should product repair or replacement be deemed necessary under this warranty to manufacturing defects, ONCORE Audio will, at its sole discretion, repair or replace the defective product with a new or re-manufactured product at no charge. The Customer will be solely responsible for all shipping charges, freight, insurance, and proper packaging to prevent damage or breaking in transit. All shipments of repaired or replaced products by Oncore Audio will be FOB from Oncore Audio at 859 Lawson Street, City of Industry, CA. 91748

WARRANTY EXCLUSIONS

Technical Support should be pursued through channels offered by Oncore Tech Support. ONCORE Audio accepts no liability caused by aftermarket software or hardware modifications or additions. ONCORE Audio is not responsible for giving any technical support concerning the installation or integration of its products the customer did not pay to install. ONCORE Audio is not responsible for a loss of time, even with product failure. Customers are responsible for making sure the installation of the product is done correctly.

ONCORE Audio is not responsible for any loss of work (“down time”) caused by a product requiring service.

This warranty is null and void if the defect or malfunction was due to damage resulting from operation not within manufacturer specifications. It will also be null and void if there are indications of misuse and/or abuse. ONCORE Audio has the option of voiding the warranty if anyone other than an ONCORE technician attempts to service the product.  ONCORE Audio will not warrant any problems arising from an act of God (lightning, flooding, tornado, etc.), electrical spikes or surges, or problems arising out of hardware, software, or additional devices added to complement any system/component.

Under no circumstances will ONCORE Audio be responsible for any refund or remuneration exceeding the original purchase price of the product less any shipping fees. ONCORE Audio will not be held responsible for typographical errors on sales receipts, repair tickets, or on our website. ONCORE Audio makes every effort to make sure all information on our website is correct. This warranty is limited and does not cover claims for damage caused by misuse, abuse, neglect, alteration, or burnt/overheated voice coils, normal wear and tear, and is limited to material failures or defects arising from normal use.

RETURN MERCHANDISE AUTHORIZATION (RMA)

If repairs are required, the customer must obtain an RMA number and provide proof of purchase. RMA and services are rendered by ONCORE Audio only. Any shipping costs after 30 days (starting from the original date of purchase) on any item returned for repair is the customers’ responsibility. All returned parts must have an RMA number written clearly on the outside of the package along with a letter detailing the problems and a copy of the original proof of purchase. No COD packages will be accepted. No package will be accepted

without an RMA number written on the outside of the package. RMA numbers are only valid for 30 days from the date of issue.

Should you have any problems with your ONCORE product, please follow these procedures to obtain the service:

1. If ONCORE product must be repaired, an RMA number (Return Merchandise Authorization Number) will be issued for shipment to our repair department. Please follow the instructions given by ONCORE technical support staff to ship your product. ONCORE will not accept any shipments without an RMA number.

2. Pack the ONCORE product in its original box or a well-protected box, as outlined in the Return Shipping Instructions. ONCORE will not be responsible for shipping damage/loss of any product outside the original 30-day ONCORE-paid service period. Items returned physically or cosmetically damaged will be repaired and returned in the same cosmetic condition in which it was received. It is very important that you write the RMA number clearly on the outside of the package. Ship the computer with a copy of your bill of sale or other proof of purchase, your name, address, phone number, description of the problem(s), and the RMA number you have obtained to:

ONCORE Repair Department

RMA#____________ 859 Lawson St. City of Industry, CA 91748

3. Upon receiving your product, ONCORE will repair or replace your product (at ONCORE’s discretion) and will ship it back to you within 2 weeks (dependent on parts availability) via UPS.

4. Cross-exchange (Parts only): You will need to provide a valid credit card number as a deposit guarantee when the RMA number is issued. Once approval has been obtained on your credit card, the part(s) will be shipped UPS. You will need to ship defective part(s) back to ONCORE within 15 days to avoid charges to your credit card. If such charges are incurred, the shipped part(s) will be billed at the then current price.

5. ONCORE will pay for shipping to and from the customer only within the first thirty days following the original product ship date. Following the 30-day period, all shipping fees both for warrantable and post-warranty repairs are the sole responsibility of the customer. The customer also assumes full liability for losses or damages resulting from shipping as well as all responsibility to pursue remuneration for such issues with their selected carrier.